Service Desk Management SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :11
• Work Experience :2.5-4 years
• Work location :Gurugram
• Must Have Skills :Service Desk Management
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : -Develop and maintain technical skills and understanding of the Accenture Cloud Platform -Take ownership for the co-ordination, investigation, and documentation of customer requests, issues, and problems -Act as the primary point of contact for the customer -Log customer problems/requests/issues with proper documentation -Ensure that correct resolutions are discovered and involve appropriate parties in resolving problem
    
  • Technical Experience : -In-depth knowledge of Cloud Computing Fundamentals, IaaS, PaaS, SaaS, Delivery Models, Amazon Web Services, Microsoft Azure, Google Cloud Platform -Up-to-date knowledge of the latest IT and software trends
    
  • Professional Attributes : -Strong communications skills -Excellent organizational skills -Ability to quickly establish good working relationships with clients -Enthusiasm for continual learning
    
  • Educational Qualification : Btech

15 years of full time education