Service Delivery SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :7
• Work Experience :12-15 years
• Work location :Gurugram
• Must Have Skills :Service Delivery
• Good To Have Skills :Cloud Infrastructure,Project Management Body of Knowledge (PMBOK)
• Job Requirements :
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  • Key Responsibilities : 1 Demonstrates a breadth and depth of operational service delivery management expertise, Client and Stakeholder management at Mid to Senior levels preferably in a large global environment 2 Ability to engage and foster confidence in stakeholders at operational and strategic levels 3 Should have strong fundamentals on Cloud technologies, automation and nextgen tools and technologies 4 Ensure resources, capabilities and capacity to meet Customer expectations
    
  • Technical Experience : Candidate to have minimum 13 years of relevant experience in managing complex program delivery with team size of 50 and above 2 Experience in Managing transformations, onsite offshore teams 3 Experience in managing enterprise IT infrastructure projects and operations 4 Experience in managing transitions of enterprise IT infrastructure engagements 5 Experience In independently and successfully leading large multi track Technology programs from conceptualization, commercialization, contracting
    
  • Professional Attributes : Excellent communication skills both written and verbal 2 Strong team player 3 Must be able to work with minimal direction Self-directed
    
  • Educational Qualification : 1 Engineering Graduate from reputed institute / University 2 Post-graduation / MBA preferred
    
  • Additional Information : Extensive Knowledge of Datacenter Services, Work Place Services / End user computing, Service Desk

15 years of full time education