Program and Project Management SW/Application Tech Support Practitioner

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :9
• Work Experience :6-8 years
• Work location :Gurugram
• Must Have Skills :Program and Project Management
• Good To Have Skills :Network Service Assurance
• Job Requirements :
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  • Key Responsibilities : a: Lead and Manage project management activities, resources, equipment and information b: Project planning, tracking and reporting to management and reporting c: Assign tasks to internal teams and track the progress d: Monitor project progress and handle any issues that arise e: Act as the point of contact and communicate project status to all stakeholders f: Create and maintain comprehensive project documentation, plans and reports
    
  • Technical Experience : a: Knowledge about project Management activities b: Work experience as a Project Manager or similar role c: Experience in various project management activities and reporting Excellent interpersonal skills d: Good Communication skills verbal and written e: Hands on experience on Excel and PP e: Min 3-6 years ITIL process management/process maturity experience across ITIL processes b: Min 3 years demonstrated experience in an IT service management manager role
    
  • Professional Attributes : a: Understands how IT service management supports and enables the business b: Possesses a services solution orientated approach c: Attention to quality an eye for detail d: Possesses a services solution orientated approach e: Open to flexible work conditions to ensure the availability of services an
    
  • Educational Qualification : Graduate
    
  • Additional Information : a: Good communication and collaboration skills b: Ability to develop operational documentation

15 years of full time education