Network Engineering Planning and Deployment Solution SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :10
• Work Experience :4-6 years
• Work location :Gurugram
• Must Have Skills :Network Engineering Planning and Deployment Solution
• Good To Have Skills :Network Infrastructure
• Job Requirements :
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  • Key Responsibilities : A-Handle P1/P2 Incident, Problem ticket, Change Request and Service Requests B-Network Architecture designing and administration of all Network devices including monitoring, maintenance and support C-Configuration, backup and restore of devices D-Knowledge of Microsoft NPS E-Hands On Microsoft DHCP F-Knowledge of Citrix NetScaler G-Expert level knowledge of managing and troubleshooting HP/Aruba based Wireless Infrastructure H-IP address Management
    
  • Technical Experience : A-Hands on Experience in HP switching, HP MSM controller, Aruba Switching and Aruba IAP and VC with good wireless knowledge B-Knowledge of SD WAN, DHCP and Radius C-Hands on experience of Solarwinds IPAM, SAM, NCM, NTA modules Not NPM D-Hands on experience of Cisco Wireless, Cisco ISE/ACS, Cisco ASA Firewall, Juniper SSL VPN, Cisco Routing Switching, Stingray Traffic Manager - Reverse Proxy/Load Balancer E-Capability to identify and isolate technical problem and provide SME level support
    
  • Professional Attributes : A-Ability to work on multivendor portal and service management tools B-Strong verbal and written communication including negotiation skills C-Ability to handle pressure and willing to work as multitasker
    
  • Educational Qualification : 15 Years regular education

15 years of full time education