Microsoft Azure IaaS SW/Application Tech Support Practitioner

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :9
• Work Experience :6-8 years
• Work location :Gurugram
• Must Have Skills :Microsoft Azure IaaS
• Good To Have Skills :Security Strategy Transformation
• Job Requirements :
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  • Key Responsibilities : A-Basic of routing, switching, networking and SSL, along with extensive knowledge of Firewall FortiGate cloud based Forti manager, NVM, PBFW, NBFW, Proxy - Symantec Blue coat PAC file redirection ,IPS alert management ,Intrusion prevention system B-Managing and troubleshooting MBAM Bitlocker related issues and providing keys to the user from AD or MBAM DB Experience in handling vulnerability management tools like MS BPA Qualys scan
    
  • Technical Experience : A-Must have experience in managing bluecoat or other proxy for whitelisting / blacklisting websites Microsoft patching extensive experience and should be able to provide recommendation of critical security or other MS third party patches B-Exposure of handling the same via SCCM secunia corporate software inspector for non-MS updates C-Exposure on identity management tools and password protection tools like cyberark, sailpoint, OKTA etc
    
  • Professional Attributes : A-Extensive experience on managing internal external certificates via third party internal MS PKI- Certificate authority B-Handling AV management from MS SCEP system center end point protection SCCM for Antivirus Antimalware Email encryption tool exposure, MCAFEE EPO or Symantec PGP
    
  • Educational Qualification : Bachelors or equivalent work experience
    
  • Additional Information : Threat assessment for O365, Infrastructure, client servers Remediation experience of major viruses

15 years of full time education