Infrastructure Service Management SW/Application Tech Support Practitioner

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :10
• Work Experience :4-6 years
• Work location :Gurugram
• Must Have Skills :Infrastructure Service Management
• Good To Have Skills :ServiceNow IT Service Management
• Job Requirements :
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  • Key Responsibilities : a: Proper knowledge on ITAM workflow Software b: Understanding the life cycle of a software license c: Should have prior experience on data center software licensing d: Well aware of the SAM procurement e: Compliance and Consumption reporting knowledge f: Onboarding of Publisher g: Understands software AMC contracts
    
  • Technical Experience : a: Previous experience in working with SAM tools b: Have worked on Oracle/SAP/IBM/Microsoft Licenses c: Hands on experience on SNOW tool
    
  • Professional Attributes : a: Excellent communication skills b: Good excel skills
    
  • Educational Qualification : a: 15 years of full time education Additional Information
    
  • Additional Information : NA

15 years of full time education