Infrastructure Service Management SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :11
• Work Experience :2.5-4 years
• Work location :Gurugram
• Must Have Skills :Infrastructure Service Management
• Good To Have Skills :Service Integration & Management
• Job Requirements :
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  • Key Responsibilities : A: Need to work on Incident, Problem, Change and Configuration Management B: You will be FPOC for the Clients, Service Delivery Managers and Delivery teams C: Need to Monitor, manage and prioritize all service aligned queues ensuring service levels are maintained and eliminating backlogs D: Need to ensure processes are followed as defined E:Point Of Contact for driving Severity 1 incidents including internal and client communications F:Create Major Incident Reports MIR/RCA
    
  • Technical Experience : A:Expertise in understanding of Cloud environment ,Incident , change and Problem management B:Should have managed Client transitions C:Hands on experience in working in a multi-client environment D:Should have worked on Automations initiatives E:Hands on experience in Service NOW
    
  • Professional Attributes : A:Ability to co-ordinate with multiple teams across all domains B: Good verbal/written communications C Need to be ITIL Certified
    
  • Educational Qualification : 15 Year Full time Education

15 years of full time education