Enterprise Systems Monitoring Tools SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :7
• Work Experience :12-15 years
• Work location :Gurugram
• Must Have Skills :Enterprise Systems Monitoring Tools
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : -Perform day-to-day management of global devices and synthetic transactions, monitoring the monitors -Troubleshoot and resolve synthetic transactions on client workstations -Perform daily support for any monitoring related queries -Incident request ticket handling as well as follow-ups on all monitoring aspects -Queue coordinator whenever required for the AIGGS-Enterprise Management queue -Handle change implementations whenever required -Handle AVP/IVP on all monitoring infrastructure
    
  • Technical Experience : -Skilled in CA products such as CA UIM, CA Spectrum, CA SOI, CA APM, Netscout, Solarwind, LogZilla, CSPC etc -Knowledge on implementing/supporting any monitoring tools would be an advantage -Good knowledge on Wintel/Unix/Linux technology -Good communication skills -Ability to work with other technical teams, vendors, field technicians, etc to address specific outages or issues -Technically inclined and has interest/passion for infrastructure monitoring -Positive attitude/willing to learn/ope
    
  • Professional Attributes : - Good verbal and written communication skills to connect with customers at varying levels of the organization - Ability to operate independently and make decisions with little direct supervision - Flexible to work in 24/7 shift
    
  • Educational Qualification : Bachelors Degree

15 years of full time education