Contact Center Technology Operations SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com
Project Role : SW/Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Management Level : 10 Work Experience : 4-6 years Work Location : Gurugram Must Have Skills : Contact Center Technology Operations Good To Have Skills : No Technology Specialization Job Requirements :

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• Key Responsibilities : A Implement the changes as applicable, test the changes and handover to customer B Liaising with the customer technical representatives and vendor management and co-ordination C Create and Manage requests on ITSM tool Individual contributor role Work in 24 x 7 support model
  
• Technical Experience : A Experience and understanding of Genesys framework 8x Genesys Voice Platform GVP 8x B Experience writing IVR applications using Genesys composer C Experience with JAX WS web service framework D Experience in SQL PL SQL Stored procedures E Understanding of Genesys SIP components PBX and Avaya F Understanding of Apache Tomcat application server and Linux G knowledge and experience with J2EE framework JSP Servlets H knowledge of software development life cycle methodologies
  
• Professional Attributes : A: Good verbal and written communication skill to connect with customer at varying levels of organization B: Ability to operate independently and make decision
  
• Educational Qualification : Graduate

15 years of full time education