Change Management SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :11
• Work Experience :2.5-4 years
• Work location :Gurugram
• Must Have Skills :Change Management
• Good To Have Skills :Service Delivery
• Job Requirements :
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  • Key Responsibilities : a: Leading the changes, implementation and assessment from start to finish b: Authorization to approve/reject all types of changes post checking the proper documentation and necessary communication,Coordinate and conduct meetings with Change advisory board CAB to discuss higher risk changes c: Ensures that all the activities designed to implement the change are as per the standards to meet project goals/SLAs d: Provide necessary information to the owner of the change and resolve issues
    
  • Technical Experience : a: 5-7 years of work experience b: Understands how IT service management supports and enables the business c: Possesses a services solution orientated approach d: Attention to quality an eye for detail e: Possesses a services solution orientated approach f: Open to flexible work conditions to ensure the availability of services and delivery
    
  • Professional Attributes : a: Service Operations Delivery experience, Flexible to work in 24x7 environment b: Should have knowledge of SLAs OLAs and KPIs c: Team player who also works well independently d: self-motivated
    
  • Educational Qualification : Graduation
    
  • Additional Information : a: Good communication and collaboration skills, Ability to develop operational documentation

15 years of full time education