Program and Project Management SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :10
• Work Experience :4-6 years
• Work location :Chennai
• Must Have Skills :Program and Project Management
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : A-Provide analysis for programs that include pipeline improvement initiatives, win, loss, account planning and campaign management B-Provide operations support and reporting to leadership to help them run their portfolios, understand key performance metrics and drive performance improvements
    
  • Technical Experience : A-Hands on-production of reports, scorecards other deliverables and analysis B-Juggle multiple requests, prioritize according to stakeholder needs C-Managing conflicting stakeholder priorities D-Working knowledge of tools like Power BI, MS Excel, PowerPoint F-Budget management , Project Management Skills , Good Knowledge on MS Excel PowerPoint Staffing
    
  • Professional Attributes : A-Good verbal and written communication skills to connect with customers at varying levels of the organization B-Ability to operate independently and make decisionC-Flexible to work in 24x7 shiftD-Take part in weekend or holiday on call support
    
  • Educational Qualification : Bachelors Degree

15 years of full time education