Program and Project Management SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :9
• Work Experience :6-8 years
• Work location :Chennai
• Must Have Skills :Program and Project Management
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : A- Planning, Collaborates effectively with the Solution Architect to understand the contractual scope of work B- Staffing Work with project recruitment/resource management teams to get right resources on time C- Defines the issue resolution and risk mitigation strategy for the project D- Executes the project as per the defined work plan, and within the approved budget
    
  • Technical Experience : A- Should be expert in one of the Project Management tools like Microsoft Project B- 10 years of experience in information technology, including a minimum of 5 years in various project management activities C- Minimum of 3 years of experience in leading Large Cloud Projects D- Experience in working with stakeholders both internal and external is essential - Ability to escalate appropriately and to appropriate levels F- Should have a good blend of Technology across Infrastructure
    
  • Professional Attributes : 1 Strong Communication skills and ability to confidently communicate a point of view 2 Strong understanding of key client stakeholders and managing expectations 3 Good negotiation skills 4 Should be a good people person with ability to work collaboratively with various team members
    
  • Educational Qualification : Bachelor/Masters university degree in Technology, Engineering

15 years of full time education