Solution Architecting SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :8
• Work Experience :8-10 years
• Work location :Bengaluru
• Must Have Skills :Solution Architecting
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : 1 Manage all OG, senior client buyer and functional owner relationships for the designated solution 2 Drive the necessary sign-off of the OGP solution with proper input from the OGs on client business objectives, industry, risk assessment, budget and preferences 3 Act as an SME for complex issues, optimize Cloud revenue with new AWS services 4 Strong Experience in AWS Cloud solutioning 5 Must have knowledge of On-Prem Datacenter and migration to Cloud tech
    
  • Technical Experience : 1Collaborate with the OGs to provide input to Terms and Conditions and in some cases accountable for specific Outsourcing contractual terms and conditions 2 Identify leadership contacts for service transition and operations eg OADM, mobilization lead and ensure appropriate solution plan transition 3 Strong Experience in AWS Cloud solutioning
    
  • Professional Attributes : 1Good verbal and written communication skills to connect with customers at varying levels of the organization 2 Ability to operate independently and make decisions with little direct supervision 3 Flexible to work in 24x7 shifts AWS Solution Architect advance professional certifications
    
  • Educational Qualification : Bachelors Degree
    
  • Additional Information : Experience of SAP on SUSE highly desirable AWS Sol Architect Profession certification desirable

15 years of full time education