Servicenow Tools Administration Cloud Services Operations

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• Project Role :Cloud Services Operations
• Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
• Management Level :11
• Work Experience :2.5-4 years
• Work location :Bengaluru
• Must Have Skills :Servicenow Tools Administration
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : -1-2 years of relevant ServiceNow Development experience - -In-depth understanding of the ITIL framework - Test Driven development with knowledge of ServiceNow Automated Testing Framework - Implementation of Security Ops SIR Module and ITSM
    
  • Technical Experience : -1 year of experience in JavaScript, HTML, CSS, REST/SOAP, XML, Json -Knowledge of ITIL standard methodologies Experience in L2, L3 support -Databases understanding MySQL knowledge preferred, Oracle SQL -Technical documentation writing skills -Good analytic skills, ability to prioritize tasks -Ability to work as a team member and deal with multi-task issues connected both with the client and engineers -Very good command of English B2 level and good social skills -Good understanding of ServiceNow
    
  • Professional Attributes : Excellent Communication Skill
    
  • Educational Qualification : Bachelors Degree in Computer Science, IT, Engineering, or related field

15 years of full time education