ServiceNow IT Operations Management SW/Application Tech Support Practitioner

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :9
• Work Experience :6-8 years
• Work location :Bengaluru
• Must Have Skills :ServiceNow IT Operations Management,Servicenow Tools Administration
• Good To Have Skills :
• Job Requirements :
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  • Key Responsibilities : A: Configuration/Customization of the Service Now system, including creating workflows B: Build service requests from customer requirements including requests, request items and tasks using workflows -to manage data flows from the customer to the support teams providing the service C: Load, manipulate and maintain data between Service-now and other systems D: Hands-on design, development, and deployment experience with the Service-now platform
    
  • Technical Experience : A:Should have 3 to 5 years experience in Service Now and understanding of ITIL/ITSM processes B: Working on an Email notifications, Email Templates and Email scripts C: Service now implementation experience in ITSM modules Incident, Problem, Change, CMDB Asset D: Scheduled Data Import to automate the data load E: Developing Service Catalog items, Variable Sets, Tables, Script includes, Client scripts and Business Rules
    
  • Professional Attributes : A: A good Verbal Communication skill to connect with on-shore and Off-shore Clients and Customers at various levels of Organization B: Ability to operate independently and to maintain the Instance management
    
  • Educational Qualification : A: 15 years full time education
    
  • Additional Information : A: Should have completed ServiceNow Administration Training

15 years of full time education