ServiceNow IT Operations Management Cloud Services Operations

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :Cloud Services Operations
• Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
• Management Level :8
• Work Experience :8-10 years
• Work location :Bengaluru
• Must Have Skills :ServiceNow IT Operations Management
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : -Lead all technical aspects of project delivery and solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components SSO, LDAP, etc -Interface with ServiceNow technical teams such as cloud infrastructure to successfully set up the SaaS platform -Be a key member of the overall implementation project team
    
  • Technical Experience : -Experience with ServiceNow Implementations and a record of at least 10 successful Phase-1 Deployments as lead -advanced experience in JavaScript or related application development -experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog
    
  • Professional Attributes : -Be a key member of the overall implementation project team -Prepare all client facing and internal deliverables that are technology related -Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
    
  • Educational Qualification : -Bachelor Degree - ITIL Foundation Certified ie, ITIL V1, ITIL V2, ITIL V3

15 years of full time education