Service Transition SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :8
• Work Experience :8-10 years
• Work location :Bengaluru
• Must Have Skills :Service Transition
• Good To Have Skills :Service Management Framework Design and Implementation
• Job Requirements :
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  • Key Responsibilities : Service Management Transition Lead

    Service Management Tool Integration

    The Mobilization Transition Service Management team requires Transition Service Management Process specialists to work on successful transition activities to enable the Accenture delivery teams with the required process ticketing tools knowledge and there by increasing our market leading position

    Client facing role with internal delivery coordination, setup from Service Management perspective during Project service trans

    
    
  • Technical Experience : Strong planning and organizational skills required with atleast 6 years experience in IT Infrastructure / Applications projects Strong experience of the ITIL service management disciplines within the context of service operations Strong analytical and problem-solving skills; ability to develop processes, frame problems, and recommend relevant improvements based on supporting data Experience in implementing cross-functional processes, process improvements and delivering desired results
    
  • Professional Attributes : - Excellent presentation skills, - Excellent written, communication and organization skills - Open to relocation - If required - Open to rotational shifts
    
  • Educational Qualification : Graduate or above
    
  • Additional Information : Minimum certification required is ITILv3/4 Foundation At least 1 ITIL Intermediate certification

15 years of full time education