Service Integration & Management SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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We embrace change to create 360-degree value
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :8
• Work Experience :8-10 years
• Work location :Bengaluru
• Must Have Skills :Service Integration & Management
• Good To Have Skills :Service Management Framework Design and Implementation
• Job Requirements :
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  • Key Responsibilities : - To own, manage, govern and continually improve a number of Service Management processes across the entire client ecosystem consisting of a set of large Service Providers - Ensure Service Management processes are designed and managed to complement enterprise Agile/DevOps ways of working - Establish, maintain and continually update guardrails and standards for the Service Management processes - Facilitate adoption of the Service Management practices by the Agile/DevOps teams
    
  • Technical Experience : - Thorough knowledge and working experience across multiple parts of the Service lifecycle - design, transition and operations - Strong working experience in SIAM engagements - Experience of a complex operational environment and working with multiple service delivery organizations provided by third parties - Good understanding of Agile/DevOps practices and modern IT Operations practices - Strong planning and organizational skills underpinned by 10-12 years experience in IT Infrastructure
    
  • Professional Attributes : - Excellent interpersonal and facilitation skills combined with experience of working and delivering programs in a matrix management environments - Excellent documentation and creative writing skills General Management skills Time management, Communication Skills, Staff Management etc
    
  • Educational Qualification : Graduate or above
    
  • Additional Information : Preferred Qualification ITIL 4 MPT, Foundation Certificate in SIAM, PMP, LEAN, AGILE, DEVOPS

15 years of full time education