Service Integration & Management SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :10
• Work Experience :4-6 years
• Work location :Bengaluru
• Must Have Skills :Service Integration & Management
• Good To Have Skills :Cloud Based Service Management Process Design
• Job Requirements :
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  • Key Responsibilities : Accenture Service Integration SI Capability provides people, processes, and tooling to integrate the services of an ecosystem of internal and external service providers The SI Capability enables a comprehensive range of integrations, including disciplines in operations, projects, performance, and planning, all targeted at transforming the IT function The SI Capability supports both projects to enable a client to establish a Service Integration layer or for Accenture to run Service Integration se
    
  • Technical Experience : Remain responsible for end to end Performance Management and KPI/Service Levels reporting involving multiple Service Providers to achieve agreed targets Drive the ITSM processes across the SIAM set-up and ensure that the quality of service is maintained in an integrated environment Act as a conduit between different Service Providers in a SIAM engagement and manage communication across different parties Help triage a critical incident and provide all the necessary support
    
  • Professional Attributes : This is a client facing role which requires excellent presentation, communication and organization skills Successful candidates will be asked to gain a level of security clearance either prior to or upon commencement of employment in support of their allocation to accounts required
    
  • Educational Qualification : Graduate or Above
    
  • Additional Information : ITIL Foundation, Foundation Certificate in SIAM

15 years of full time education