Program and Project Management SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :6
• Work Experience :15-18 years
• Work location :Bengaluru
• Must Have Skills :Program and Project Management
• Good To Have Skills :Reporting and Analytics
• Job Requirements :
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  • Key Responsibilities : a:10 years of professional experience, including a minimum of 3 years preferably with visualization, analytics or business intelligence BI products b:Keen attention to detail Passion for finding the simple and elegant end-user experience that solves for complex user needs c:A passion for bringing people together and creating common understanding d:An understanding of the user journey, and getting to the root cause of a need, as inspiration for evolving the product vision
    
  • Technical Experience : a: Understanding and representing user needs b: Monitoring the market and developing competitive analyses c: Defining a vision for a product d: Aligning stakeholders around the vision for the product e: Prioritizing product features and capabilities f: Understand product financials g: Creating a shared brain across larger teams to empower independent decision making i: Oversee product adoption j: Understand customer satisfaction k: Drive product improvements
    
  • Professional Attributes : a: Resource should have good communication skills b: Resource should have good analytical skills
    
  • Educational Qualification : 15 years of full time education

15 years of full time education