Program and Project Management SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :11
• Work Experience :2.5-4 years
• Work location :Bengaluru
• Must Have Skills :Program and Project Management
• Good To Have Skills :No Technology Specialization,Project Management Body of Knowledge (PMBOK)
• Job Requirements :
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  • Key Responsibilities : -Manage the delivery of project objectives and scope within prescribed time and budget, escalating unanticipated variations for approval -Cover project delivery from sale through to billing including design, build to operational acceptance, handover of solution to the customer and operations, and initiate billing -Work closely with our customers to ensure we fully meet their expectations -Identify opportunities within each project and identify and recommend step improvements
    
  • Technical Experience : -ITIL certification is desirable -Project Management Certification is desirable -Change Management and Negotiable skills will be an added advantage -Experience in Customer facing role -Experience in coordinating with different teams and clients for projects and platform migrations
    
  • Professional Attributes : -Outstanding communications skills -A strong outcome focus This team is about results -Good Interpersonal skills
    
  • Educational Qualification : Any Graduate

15 years of full time education