No Technology Specialization SW/Application Tech Support Practitioner

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :11
• Work Experience :2.5-4 years
• Work location :Bengaluru
• Must Have Skills :No Technology Specialization
• Good To Have Skills :
• Job Requirements :
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  • Key Responsibilities : Must agree to take up Infrastructure Security related roles ie Cloud or Security or Network orService
    
  • Technical Experience : IT operations Cloud,Security,Network,Service Management,ServiceNow,MiddlewareDatabase,WorkplaceFundamental technical know-how on system troubleshooting Resources may be deployed as Technologist to respond to the incidents / issues reported by customer, predominantly through voice interaction and also through e-mail, chat and remote support
    
  • Professional Attributes : Excellent verbal and written communication skillsWilling to work in 24x7 shifts Willing to relocate for project deployment to any part of India basis business requirement
    
  • Educational Qualification : 15 years of full time Education
    
  • Additional Information : Strong analytical, inter personal communication skills

15 years of full time education