Network Infrastructure SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

• 
  
• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :11
• Work Experience :2.5-4 years
• Work location :Bengaluru
• Must Have Skills :Network Infrastructure
• Good To Have Skills :AWS Core Infrastructure,Cloud Infrastructure,Network Engineering Planning and Deployment Solution
• Job Requirements :
  • 
    
  • Key Responsibilities : A: Plan and implement low to medium risk changes on production systemsB: Analyze and assess the impact and risk of low to medium risk changes on production systemsC: Resolve standard incidents affecting the operation or availability of systemsD: Daily Monitoring of Network Devices and Reporting E: Review the problem management register and identify and implement actionsF: Documentation Assist disaster recovery tests
    
  • Technical Experience : A: Basics of OSI model TCP IP and IP SubnettingB: Understanding of Virtual MachinesC: Powershell scriptingD: Experience in configuration of Cisco Switches Routers and wireless devicesE: Good Troubleshooting skills in Cisco Switches and Routers F: Good to have AWS certification
    
  • Professional Attributes : A: Good verbal and written communication skill to connect with customer at varying levels of organization B: Ability to operate interdependently and make decision
    
  • Educational Qualification : Graduate

15 years of full time education