Microsoft Teams Infrastructure SW/Application Tech Support Practitioner

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :7
• Work Experience :12-15 years
• Work location :Bengaluru
• Must Have Skills :Microsoft Teams Infrastructure,Microsoft Teams Infrastructure
• Good To Have Skills :
• Job Requirements :
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  • Key Responsibilities : a Design, implement and support large scale Teams deployment with enterprise voice environments b Manage the Deployment and implementation new services and testing of assigned servers
    
  • Technical Experience : a Design and deploy MS Teams and O365 Microsoft Teams Phone system, Advance voice configuration b Proficient in configuration of Dial plan, routes, truck, RGS, CAP and media bypass Working knowledge and experience on QOE, CQM analysis and on hybrid environment c Able to manage voicemail on MS team tenant
    
  • Professional Attributes : a Provide exceptional customer support at troubleshooting b Excellent customer facing communications skills verbal and written c Ability to work in high-pressure environment with evolving requirement
    
  • Educational Qualification : BE/BS in Computer Science, Electronics, Electrical or other branches of engineering
    
  • Additional Information : NA

15 years of full time education