Microsoft System Center Configuration Manager SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :11
• Work Experience :2.5-4 years
• Work location :Bengaluru
• Must Have Skills :Microsoft System Center Configuration Manager
• Good To Have Skills :Microsoft Azure IaaS,Microsoft System Center Operations Manager (SCOM),Windows PowerShell
• Job Requirements :
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  • Key Responsibilities : 1 Analyze the vulnerability report and identify the patch to fix vulnerability 2 Generate reports having successful and failed patch installation on servers and workstations 3 Testing of patches in Test environment 4 Obtain UAT and sign-off from Application owners post patching of servers 5 Co-ordinate with business owners for downtime required for patch deployment 6 Create Change records and follow up for approvals for patch deployment on servers Linux
    
  • Technical Experience : 1 Azure Certifications 2 SCCM, SCOM Certifications 3 ITIL certification 4 Training / Certification in Configuration Management tools like PowerShell DSC 5 Basic knowledge on Windows Servers, Desktops
    
  • Professional Attributes : 1 Strong verbal and written communication skills 2 High technical aptitude and demonstrated commitment to technical skill development 3 Focused on service delivery and quality of work 4 Ability to multitask and 9x5 support
    
  • Educational Qualification : As per the Accenture Standards 15 years education with any graduation
    
  • Additional Information : The role has 9x5 rotational shifts which includes working on weekends when needed

15 years of full time education