Microsoft Active Directory SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

• 
  
• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :11
• Work Experience :2.5-4 years
• Work location :Bengaluru
• Must Have Skills :Microsoft Active Directory
• Good To Have Skills :Microsoft System Center Configuration Manager
• Job Requirements :
  • 
    
  • Key Responsibilities : 1 Good at Process creation and efficiency improvement 2 Customer-oriented attitude 3 Good Communication, Problem Solving and Root Cause analysis skills 4 Ability to perform remote troubleshooting and provide clear instructions 5 Demonstrated ability to interact effectively and professionally with management, business customers, development teams and external vendors 6 Documentation of the build process and management of Gold Image
    
  • Technical Experience : 1 Packages, tests and deploys automated server application installations within a SMS and SCCM framework 2 Manages SCCM Operating System Deployment OSD implementation 3 Manages SCCM Software Update Point SUP 4 Primary responsibilities include hands on development, standardization, and management of all client and server infrastructures, including hardware, software deployment, images, and patching standards 5 Prefer certifications in Microsoft System Center Configuration Manager
    
  • Professional Attributes : 1 A good verbal and written communication skills to connect with customers at varying levels of the organization 2 Ability to operate independently and make decisions with little direct supervision
    
  • Educational Qualification : 1 15 years of full time education 2 Experience with 3 to 4 years in Core Network infrastructure

15 years of full time education