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Microsoft 365 SW/Application Tech Support Practitioner

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About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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Project Role : SW/Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Management Level : 8 Work Experience : 8-10 years Work Location : Bengaluru Must Have Skills : Microsoft 365, Microsoft Azure IaaS Good To Have Skills : Accenture Delivery Methods (ADM) Job Requirements :


  • Key Responsibilities : Overall 12 Years of experience in End user communicating Should have 6 Years of hands-on experience on SFB, Lync, or Teams Should have been in an SFB or lync voice Architect role for a minimum of 2 years Design, Configure and support Skype/Teams infrastructure including Enterprise Voice Handling and escalating highly impacting operational issues to senior management and/or 3rd party vendor escalation
  • Technical Experience : Teams and SFB with EV design and deploy Office 365 SBC,Gateway
  • Professional Attributes : Strong communication skills and empathy for customers

    Ability to learn new technology in a fast-paced environment

    Ability to deal with ambiguity


  • Educational Qualification : A minimum of Bachelors Degree or higher
  • Additional Information : NA


15 years of full time education

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Bangalore