Microsoft 365 Cloud Services Operations

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• Project Role :Cloud Services Operations
• Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
• Management Level :9
• Work Experience :6-8 years
• Work location :Bengaluru
• Must Have Skills :Microsoft 365
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : - Work as an SME and help the team on technical issues - Regular Interaction with client and provide summary/report of issues and achievements - Ensure zero surprise escalations from client The Lead needs to ensure local management is aware of any potential escalations - Assist in Tier 2/3 support activities for production operations - Lead technical projects through design, build, test and deploy phases - Ensure that any scheduled downtime on production server
    
  • Technical Experience : - Should have 6 to 8 years in managing large Exchange Online and Azure Active Directory environment - Must needed Tools: Exchange On-Premise 2010/2013/2016 and AAD Connect - Work with third-party vendors / professional services and in-house developers as necessary - Well versed with security aspects and maintain system security as per industry standards
    
  • Professional Attributes : a Should have experience in team management b Review and recommend improvements within existing technical environment c Strong ITIL Process knowledge d Strong analytical, troubleshooting and problem-solving skills
    
  • Educational Qualification : a Higher Level Qualification in a technical subject is desirable b Any Microsoft Certification

15 years of full time education