Learning Delivery Operations SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :10
• Work Experience :4-6 years
• Work location :Bengaluru
• Must Have Skills :Learning Delivery Operations
• Good To Have Skills :Learning Operations
• Job Requirements :
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  • Key Responsibilities : 1 Training Need Identification / Training Requirement management 2 Business Stake holder management delight 3 Vendor Management Procurement process adherence 4 Training Operations Logistics Management 5 Training Data Analytics Management large data from multiple sources 6 Continuous Training Process Improvement and Automation 7 Employee / Trainee Stakeholders management and delight including feedback management 8 Effective Training budget management/cost savings/ cost optimization / ROI
    
  • Technical Experience : 1 Excellent working experience hands on with Excel 2 Good analytical thinking 3 Basic SharePoint Administration/Scripting 4 PPT / Presentations 5 Power BI / Tableau 6 Cloud Certified
    
  • Professional Attributes : 1 Excellent Communication Skills presentation skills 2 Should have experience on handling BU wide initiatives with nominal or periodic supervision 3 Knowledge of training methodologies 4 Knowledge of learning management systems 5 Knowledge of competency management
    
  • Educational Qualification : 1 Bachelors degree in a related field like Computer Sciences or IT field 2 Min 4-6 years experience
    
  • Additional Information : 9 Employee certifications and skill enhancements Lifecycle management 10 Build training programs

15 years of full time education