Infrastructure Service Management SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

• 
  
• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :8
• Work Experience :8-10 years
• Work location :Bengaluru
• Must Have Skills :Infrastructure Service Management
• Good To Have Skills :ServiceNow IT Service Management
• Job Requirements :
  • 
    
  • Key Responsibilities : 1: Candidate having good knowledge in ITIL process related to various functions and processes in Service Management like: Incident Management, Problem Management, Capacity Management, Transition Management, Change Management and Configuration Management 2: Willing to perform tasks aligned to ITIL processes in either of the above functions and process 3: Keep ahead of industry developments and apply best practices to areas of improvement 4 Capability to analyse statistics and compile accurate r
    
  • Technical Experience : 1: Added benefits, if having good knowledge with MS Excel, MS PowerPoint presentations and Power BI 2: Another added benefit - Basic Knowledge of the Network terminologies / cloud Infrastructure and their functionalities 3: Good to have ITIL Foundation Certification and should have worked in any one of the ITIL functions or process earlier
    
  • Professional Attributes : 1: Excellent verbal and written skill in English 2: Maintain an orderly workflow according to priorities
    
  • Educational Qualification : a: Minimum Bachelors degree b: Relevant Vendor/Technology certifications preferred

15 years of full time education