Infrastructure Service Management SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :11
• Work Experience :2.5-4 years
• Work location :Bengaluru
• Must Have Skills :Infrastructure Service Management
• Good To Have Skills :Reporting and Analytics
• Job Requirements :
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  • Key Responsibilities : Understanding and knowledge of Service level managementSLM/reporting, Incident management IM process and overview of other Service management processes Publish quality critical service levelCSL and Key measures KM reports daily/weekly/monthly to internal and external stakeholders on time against all contracted SLAs across all the various towers - Application and Infrastructure and Site support and Service Desk Also support in delivering reports related to IM - back log, Aging , SLA and customer
    
  • Technical Experience : Strong skills with MS Excel, Word and usage of ITSM tools like Jira /Service now ITIL certified would be added advantage
    
  • Professional Attributes : 1 Good Verbal and written communication skills 2 ITIL Certified, Azure certified 3 Good Knowledge on MS tools
    
  • Educational Qualification : 1 Graduation in any stream

15 years of full time education