Identity and Access Management SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :8
• Work Experience :8-10 years
• Work location :Bengaluru
• Must Have Skills :Identity and Access Management
• Good To Have Skills :Change Management
• Job Requirements :
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  • Key Responsibilities : A - Planning project management of newly spined project and projects which are in pipeline B - Design guidelines that should be implemented across all service areas / organization with minimal downtime and disruption to services C - Managing risks that may affect release scope and come up with mitigation strategy D - Communicate all key project plans, commitments, and changes including requirements E - Measure and monitor progress of project progress and report to leadership
    
  • Technical Experience : A - Expert in project management lifecycle and worked on complex environments, especially in Agile methodology B - Knowledge about Identity and Access Management, security projects C - Knowledge in Change, Release and Project Management D - Knowledge on Deployment of products, projects in complex environments E - Incident , service request Demand Management process awareness F - Microsoft Suite / Azure Dev Ops experience G - Experience in reporting tools like power BI, Azure Dev ops Dashboards
    
  • Professional Attributes : A - Having good communication skills B - Analytical / Advisor Counselor C - Status Quo challenger D - Innovative to automate processes and procedures
    
  • Educational Qualification : A - Engineering or Computer Science background

15 years of full time education