IBM BigFix Suite SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

• 
  
• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :9
• Work Experience :6-8 years
• Work location :Bengaluru
• Must Have Skills :IBM BigFix Suite,Windows PowerShell,Windows Scripting
• Good To Have Skills :
• Job Requirements :
  • 
    
  • Key Responsibilities : A: Managing patch calendar for Windows servers B: Pre and Post patching validation C: Bigfix Job deployment D: Creating Bigfix Fixlets E: Prepare documentations and specifications F: Handle common upgrade procedures, such as upgrade, deployment, service, migration, etc G: Profile server resource usage, optimize and tweak as necessary H: Collaborate with other team members and stakeholders
    
  • Technical Experience : A: Should have 5 to 7 years experience in Bigfix server installation and Configuring relays B: Package creation using Admin studio C: Strong proficiency in Bigfix Tool and Bigfix server architecture D: Understanding Bigfix relay servers E: Build/ Manage server Clusters F: Resolve / reschedule Backup failure issues G: troubleshoot Server problems - unexpected reboot; mem dump ; RCA H: Coordination with Microsoft if required
    
  • Professional Attributes : A: Good verbal and written communication skills to connect with customers at varying levels of the organization B: Ability to operate independently and make decisions with little direct supervision
    
  • Educational Qualification : A: 15 years full time education
    
  • Additional Information : A: Should be open to work in shifts

15 years of full time education