IBM BigFix Suite SW/Application Tech Support Practitioner

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :11
• Work Experience :2.5-4 years
• Work location :Bengaluru
• Must Have Skills :IBM BigFix Suite,Microsoft Windows Desktop Management
• Good To Have Skills :
• Job Requirements :
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  • Key Responsibilities : A: Experience Designing, Deploying, Configuring and Managing BigFix environment for high-availability and extensive experience on BigFix tool for Monthly Patching, Standard Software deployments, Reporting etc B: Serve as subject matter expert for managing IBM BigFix, Application Packaging and in general for Endpoint Management C: Must have experience in implementing and administrating the IBM BigFix solutions D: Be On-Call on a rotational basis for critical issues
    
  • Technical Experience : A: Should have 3 to 5 years experience in Managing and Administration experience on IBM BigFix, Endpoint Management and understanding of Application Packaging B: Core IBM BigFix Suite skills including experience with Big Fix administration, OS Security Patching, FixLet/Baseline/Analysis/Task creation execution, Installation and Configuration of agents/Relays C: Hand on experience of the scripting language Power shell, SQL, VB scripting, Batch etc
    
  • Professional Attributes : A: A good verbal and written communication skills to connect with customers at varying levels of the organization B: Ability to operate independently and make decisions with little direct supervision
    
  • Educational Qualification : A: 15 years full time education
    
  • Additional Information : AA: Ability to priorities conflicting demands effectively

15 years of full time education