Enterprise Systems Monitoring Tools Cloud Services Operations

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

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• Project Role :Cloud Services Operations
• Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
• Management Level :10
• Work Experience :4-6 years
• Work location :Bengaluru
• Must Have Skills :Enterprise Systems Monitoring Tools
• Good To Have Skills :System Monitoring Tools & Techniques
• Job Requirements :
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  • Key Responsibilities : Network knowledge along with Monitoring Tools Perform day-to-day management of global devices and synthetic transactions, monitoring the monitors Troubleshoot and resolve synthetic transactions on client workstations -Perform daily support for any monitoring related queries -Incident request ticket handling as well as follow-ups on all monitoring aspects

    -Handle change implementations whenever required

    
    
  • Technical Experience : Skilled in CA products such as CA UIM, CA Spectrum, CA SOI, CA APM, Netscout, Solarwind, LogZilla, CSPC etc -Knowledge on implementing/supporting any monitoring tools would be an advantage -Good knowledge on Wintel/Unix/Linux technology -Good communication skills -Ability to work with other technical teams, vendors, field technicians, etc to address specific outages or issues -Technically inclined and has interest/passion for infrastructure monitoring
    
  • Professional Attributes : - Good verbal and written communication skills to connect with customers at varying levels of the organization - Ability to operate independently and make decisions with little direct supervision - Flexible to work in 24/7 shift
    
  • Educational Qualification : Bachelors Degree

15 years of full time education