Enterprise Systems Monitoring Tools Cloud Services Operations

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• Project Role :Cloud Services Operations
• Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
• Management Level :11
• Work Experience :2.5-4 years
• Work location :Bengaluru
• Must Have Skills :Enterprise Systems Monitoring Tools
• Good To Have Skills :System Monitoring Tools & Techniques
• Job Requirements :
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  • Key Responsibilities : -Perform day-to-day management of global devices and synthetic transactions, monitoring the monitors -Troubleshoot and resolve synthetic transactions on client workstations -Perform daily support for any monitoring related queries -Incident request ticket handling as well as follow-ups on all monitoring aspects -Queue coordinator whenever required for the GS-Enterprise Management queue
    
  • Technical Experience : -Skilled in Netdata, HPNA, NetBrain CA/Broadcom Network Monitoring Tools CA spectrum, SOI, UIM , Netscout, Solarwind etc -Knowledge on implementing/supporting any monitoring tools would be an advantage -Good knowledge on Wintel/Unix/Linux technology -Good communication skills
    
  • Professional Attributes : - Good verbal and written communication skills to connect with customers at varying levels of the organization - Ability to operate independently and make decisions with little direct supervision - Flexible to work in 24/7 shift
    
  • Educational Qualification : Bachelors Degree

15 years of full time education