Enterprise Network Operations Cloud Services Operations

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• Project Role :Cloud Services Operations
• Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
• Management Level :12
• Work Experience :1-2.5 years
• Work location :Bengaluru
• Must Have Skills :Enterprise Network Operations
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : -Maintenance administration of Voice PBX systems services Responsible for handling day-to-day Voice operations, requirements issues -Managing maintaining Cisco Unified communication and collaboration, contact center network, WebEx, Telepresence Infrastructure for various clients -Managing maintaining MGCP, H323 gateways, CUBE / CUSP, SIP trunks and troubleshooting issues -Provide L3 / L4 support for operational activities
    
  • Technical Experience : -Product/Solution knowledge Cisco UCC, WebEx Meetings, WebEx Teams, Cisco Meeting Server, TMS, VCS/Expressways, Voice gateways, CUBE/CUSP, Video Endpoints, Media Control Unit, Cisco Emergency Responder -Sound technical knowledge and hands-on on Cisco UCC environment -Implementation and ongoing management of the Cisco UCC products -Management and troubleshooting of complex environment
    
  • Professional Attributes : -Minimum 5 years of hands-on experience on one or more products mentioned above -Experience in implementing and managing complex UCC environments -Good understanding of procedures, application and concepts within own subject area and understanding them in the context of the business
    
  • Educational Qualification : -Bachelors degree in engineering preferred

15 years of full time education