Contact Center Technologies Implementation SW/Application Tech Support Practitioner

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :11
• Work Experience :2.5-4 years
• Work location :Bengaluru
• Must Have Skills :Contact Center Technologies Implementation
• Good To Have Skills :Cisco Firewall
• Job Requirements :
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  • Key Responsibilities : 1-Identify opportunities to drive platform efficiencies 2-Proactively manage platform and component life cycle to ensure stability and interoperability at points of integration 3-Have clear understanding on VOIP protocols like SIP, H323 and MGCP Should be aware of ITIL process 4-Have experience on Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway, Cisco IPT and Verint Logger 5-Should be ready to work in 24/7 business support
    
  • Technical Experience : 1-Plan, design, implement, and support IP-based call center and eGain Omnichannel solutions 2-Partner with Operations on issues related to ICM-UCCE platforms 3-Management and support Cisco UCCE elements: ICM, CVP, CUCM 4-Consult on high severity incidents and complex work orders 5-Participate in business continuity and disaster recovery planning in voice environment to minimize work disruption 6-Consult on preventive maintenance activities to ensure platform stability
    
  • Professional Attributes : 1-Good Communication 2-Team player 3-Adoptability 4-Skill collaborator 5-Good documentations skills
    
  • Educational Qualification : Graduate

15 years of full time education