Cloud Network Operations SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :11
• Work Experience :2.5-4 years
• Work location :Bengaluru
• Must Have Skills :Cloud Network Operations
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : a: Advanced knowledge and troubleshooting experience of MPLS, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts b: Advanced knowledge and troubleshooting experience of Firewalls Cisco, Juniper, Netscreen , VPN Technologies c: Strong analytical and communication skills written, interpersonal, and presentational required d: Ability to lead troubleshooting calls involving senior stakeholders from Accenture / Clients
    
  • Technical Experience : a: Knowledge on Bluecoat Packetshapers will be a plus b: Understanding of ITIL framework and processes ITIL 2011 Foundation certificate desirable c: Working knowledge of Service Now Exposure to various Network Management Tools HP, Zenoss, Splunk etc d: Scripting knowledge will be an advantage
    
  • Professional Attributes : 3 years experience Strong analytical and communication skills written, interpersonal, and presentational required Ability to lead troubleshooting calls involving senior stakeholders from Accenture / Clients
    
  • Educational Qualification : Minimum Bachelors degree Relevant Vendor/Technology certifications preferred

15 years of full time education