Citrix Virtual Apps and Desktop Administration SW/Application Tech Support Practitioner

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :8
• Work Experience :8-10 years
• Work location :Bengaluru
• Must Have Skills :Citrix Virtual Apps and Desktop Administration
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : 1 Liaising with the customer technical representatives 2 Provide recommendations to client on deployment of new features 3 Create and Manage requests on ITSM tool 4 Implement the changes as applicable, test the changes and handover to customer 5 Design, Implementation and Administration of large complexity latest virtualization technologies
    
  • Technical Experience : A Knowledge working on Windows 2003 2008 server environment B Group policy management C Installation and Configuring Citrix Presentation Server 40 45 XenApp 5X XenApp 6x and 7X D Creating New Farm Joining farm Create applications in Citrix isolation environments E Publish Applications create Sites Access platform Site PNA agent using citrix Web interface
    
  • Professional Attributes : • Good verbal and written communication skills to connect with customers at varying levels of the organization • Ability to operate independently and make decision• Flexible to work in 24x7 shift• Take part in weekend or holiday on call support
    
  • Educational Qualification : Bachelors Degree

15 years of full time education