Change Management SW/Application Tech Support Practitioner

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

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• Project Role :SW/Application Tech Support Practitioner
• Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level :10
• Work Experience :4-6 years
• Work location :Bengaluru
• Must Have Skills :Change Management,Infrastructure Service Management
• Good To Have Skills :
• Job Requirements :
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  • Key Responsibilities : a Provide a Service Management point of escalation for the Delivery Centers on the service including point of contact for offshore SM teams b Perform an operational Change Management hands on role including progressing changes for all service aligned queues ensuring service levels are maintained and eliminating backlogs c Identify, investigate and resolve client Service Management issues d Work closely with the Process owners to identify and implement Service Improvements
    
  • Technical Experience : a Good Experience in Change Management basic information around process like Incident, Problem, Configuration Management b Candidate should have 2 years of experience in Cloud Infra Service Management
    
  • Professional Attributes : a Resource should have good communication skills b Resource should have good analytical skills
    
  • Educational Qualification : 15 years of full time education

15 years of full time education