Service & Interaction Designer - Accenture Interactive (Fjord)

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. 

We Are:

Accenture Interactive—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

About Fjord:

Thanks to a unique partnership with Accenture Interactive, we’re able to do work that changes the world and Fjord is always looking for kindred spirits. Digital is no longer the centerpiece of brand experience; the emphasis is shifting onto how best to use it as an invisible enabler of physical and sensory experiences. As interactions with users evolve from periodic engagements via a screen to consistent, connected experiences, organizations must create new services that are deeply integrated in the physical world. 

We are a family of Fjordians, our living culture provides us with space to thrive, following simple core values that inform everything we do. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.   

The Role:

At Fjord, Service & Interaction Design are at the heart of our design process. Our service and interaction Designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences from service design to digital product creation.  

The Service & Interaction Designer contributes to interaction design and service design activities on projects, including client workshops, creative brainstorms, interaction design (UX), and service design definition. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love.

Unleash the Fjordian inside because you are… 

• Naturally engaging people at a deep level whether observing or interviewing customers, working with fellow team members, clients and channeling the inner creative 
• A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team 
• Comfortable with ambiguity in a fluid organization 
• Ready to collaborate on products and services that change the way our clients do business creating service at scale 
• Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery 

The Work:

A professional in this position, at this level within Accenture has the following responsibilities: 

• Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design. 
• Contribute to and occasionally lead interaction design and service design activities, including: plan, design, facilitate, and synthesize client workshops, user interviews, and creative brainstorms. 
• Explain and discuss design decisions eloquently and give design feedback. 
• Manage some Service & Interaction Design activities at the project level. 
• Own some Service & Interaction Design deliverables, such as journey maps, blueprints, wireframes or user flows. 
• Frame and tell the story of design solutions. Contribute to the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually. 
• Be a Fjord ambassador, attending and helping to plan studio and community events, workshops, and conferences. 

Here’s what you need:

These are the minimum requirements for an aspirant to be considered for the position applying to: 

• 3+ years’ experience of Interaction Design and/or Service Design across varied users, business problems, and devices  
• 2+ years creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.   
• 2+ years' experience with rapid prototyping methods, ranging from paper sketching to digital prototypes.  
• 1+ years' requirements gathering and communication between all design teams, workstreams and clients 

Even better if you have:

• Bachelor’s degree or equivalent experience in a related field.   
• Ability to learn new software quickly; experience with Microsoft Office, Mural or Miro, Sketch, InVision, Axure, Figma.   
• Knowledge of and experience with applying user-centered design processes.   
• Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Product Design, Visual Design, and Content Design.   
• Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.   
• Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes