Coordinating Producer

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

ACCENTURE PRODUCTIONS

At the intersection of content and technology you’ll find Accenture Productions.  As part of Accenture’s CIO Organization, our global staff operates a network of studios and production facilities to deliver cutting-edge content for internal and external clients.  By delivering more than 200 live and recorded events each month, Accenture Productions is among the global leaders in corporate video production.  

JOB DESCRIPTION – Coordinating Producer

Coordinating producer oversees event scheduling, crew assignments, customer invoicing and cost recovery.

Event Scheduling / Crew Assignments: serves as the first point of contact for customers requesting broadcasts, video shoots, video edits or other events and manages resources and crew scheduling of events in Prague and India shifts.

• Responds to event requests from customers, confirming/assigning events based on availability of resources and crew.

  • Contacts customer if there are questions about the complexity of the event to determine their needs and best course of action.

  • Rejects requests when appropriate; works with customer to determine other options

  • Works through logistical challenges and determines appropriate staffing plan with the objective of evenly distributing work across the team.

  • Has visibility to event scheduling, resource management and staffing on assignments in Chicago.

• Distributes daily assignment report

  • India team continues BAR (Broadcast Assignment Report) rotation, assigning events specific to their region and coordinating complex logistical events with Prague CP.

• Help Team Lead document organizational standards for event scheduling and assignment.

• Has awareness of team member schedules, PTO and local holidays.

• Has extensive knowledge of team pricing structure and logistical requirements for events.

Customer invoicing / Cost Recovery: serves as last point of contact for customers after a broadcast, video shoot, video edit or other event produced by Prague and India.

• Generates and sends customer invoice within 24 hours of event/project concluding and serves as primary point of contact for customer invoice questions. 

  • Responds to customer billing inquiries daily.

• Input of monthly cost recovery figures for all Prague and India events/projects.

• Supports management of team procurement, keeps record of invoices and reallocates expenses to appropriate cost center.

• Supports processing of event transcript requests from customers; returns doc to customer with charge details, pays vendor invoice.

Priorities

• Quick response time to customers; confirm events within 24 hours of initial request and invoice customer within 24 hours of event conclusion.

  • Evenly distribute events across the team.

• Gain extensive knowledge of team pricing structure and logistical requirements for events.

• Learn team invoicing and cost recovery processes.

• Identify opportunities to streamline and increase efficiency of new and current processes.

• 0-2 yrs. Customer service experience

• Strong written communication

• Problem-solving

• Strong organizational skills

• Strong attention to detail

• Proficient MS Office Suite; Outlook and Excel