Solution Support Architect
LOCATIONS:
The Global Delivery Network has Delivery Centres strategically located around the globe (US, UK, China, Manila, India, Prague, etc.) which are utilized to deliver a wide variety of services to Accenture’s client base. Engagement teams and clients need to have connectivity from external locations (typically the client’s infrastructure or cloud) to the identified Accenture Delivery centres. These connections encompass direct point to point circuits, VPN connections, MPLS connections, and hybrid connections whereby the client connects to a Global Delivery Network Point of Presence (PoP), and is routed across the Global Delivery Network infrastructure to the centre where the work will be executed. The IO GDN Unit - Solution Support Team is responsible for managing and supporting the deployment of the required connectivity for the overall network architecture in coordination with the SST Delivery and Operations teams. The IO GDN Unit - Solution Support Team is the approving group for all connectivity into Delivery Centre locations. They are also responsible to assist with RFP responses around technology related questions within the GDN centres. There can be requirement for some on-site client meetings to discuss in a face-to-face environment the details of our network capabilities and how they fit into our various options for supporting the clients’ connectivity needs.
Job Responsibilities:
Work as subject matter expert for client and client teams concerning options for connectivity based on the projects requirements
Architect connectivity options and provide associated costs to clients/client teams
Attend meetings to present options and costing scenarios as needed
Obtain initial signoff on design and costing from the project team
Ensure smooth transitions to delivery team by providing updated requirement, design, cost, and other applicable documents.
RFP Response:
Serve as an initial point of contact for client teams requiring technology response information around GDN centers
Assist with process development for service improvement initiatives for client connectivity new business and CIO teams
As required work with local GDN teams to support projects.
Assist in the development of cost models and data tracking for the team
Produce weekly status report for the projects being supported
Produce weekly time report of hours charged on various projects
For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.
Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.
Basic Qualifications:
Minimum 1+ years of hands-on experience in network design, deployment, and operations.
In depth knowledge of data network connectivity solutions
Experience with 2 or more of the following platforms: Cisco routers, Cisco switches, Packeteer Packet shaper, Checkpoint and Netscreen Firewalls
Minimum 1+ years' experience in the following
Planning and estimation
MS Visio
MS PowerPoint
MS Excel
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
The position work arrangement varies slightly from the standard India business day schedule. The majority of the work is interfacing with client project teams based across many regions; off-hours work is regularly required for interfacing with different Delivery Center teams.
Preferred Qualifications:
Knowledge of voice systems
Data security/firewall management skills
Project Management
Professional Skill requirements
Excellent communication skills, including the ability to communicate to all levels of client personnel and technical backgrounds
Excellent problem solving skills related to technical issues.
Excellent analytical skills for appropriate design decisions and timely delivery of products
Strong Client Focus
Unless expressly indicated, this role is not open in the state of Colorado.
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