Unified Communication and Collaboration Operations Cloud Operations Engineer

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

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• Project Role :Cloud Operations Engineer
• Project Role Description :Manage the cloud infrastructure environment through cross technology administration (OS, databases, virtual networks), execution of scripting and monitoring automations. Manage the environment incidents with a focus on service restoration. Act as operations support for all computer, network, storage, security, or automation incidents / requests.
• Management Level :10
• Work Experience :4-6 years
• Work location :Gurugram
• Must Have Skills :Network Infrastructure,Unified Communication and Collaboration Operations
• Good To Have Skills :
• Job Requirements :
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  • Key Responsibilities : 1 Managing of all Cisco end Points including wireless end points 2 Administrative experience of Cisco Unity Connection 3 Strong experience of telephony protocols and concepts including SIP, SCCP, MGCP, SRST, TEHO, Extension Mobility, QoS, RTP, PSTN connectivity 4 Ability to produce documentation to a high standard Duties accountabilities 5 Responding to day to day fault management including incident reporting
    
  • Technical Experience : 1 Responsible for providing support, maintenance and development of the companys Cisco unified communications environments 2 Extensive knowledge of Cisco UC product range 3 Strong experience of configuring and troubleshooting CUCM v10, dial plan/call routing issues in a complex integrated multi cluster environment 4 Strong experience of configuring and troubleshooting Cisco IOS H323/ISDN gateways and CUBE devices 5 Experience of troubleshooting PSTN connectivity over ISDN, SIP and analogue conne
    
  • Professional Attributes : 1 Take part in 24x7 Shift Rotations including Morning, Evening and Night Shifts 2 Work out of hours evenings, nights, weekends, public holidays at reasonable request to perform production changes 3 Travel to other locations when required 4 Able to work from home occasionally in additional hours
    
  • Educational Qualification : As per Accenture norms
    
  • Additional Information : 1Provide 24x7 support

15 years of full time education