Microsoft System Center Configuration Manager Cloud Services Operations

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• Project Role :Cloud Services Operations
• Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
• Management Level :10
• Work Experience :4-6 years
• Work location :Gurugram
• Must Have Skills :Microsoft System Center Configuration Manager
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : 1 Ensure the effective support and delivery SCCM to support the transition 2 Primarily ownership of the EUC ticket queue, providing 2nd / 3rd line technical support for IT incidents and problems Working alongside vendors as appropriate to investigate solutions Tickets are to be owned until successful resolution May include escalation management to third party vendors, including Microsoft Premier Support 3 Software patching through SCCM manually or via ADR for workstation clients
    
  • Technical Experience : 1 Application Deployment 2 Software patching through SCCM manually or via ADR for workstation clients Manually patching for servers end only 3 Client troubleshooting Client installation issues, scan failed issues, failed to software updates, failed to download policies etc 4 Windows Servicing via SCCM 5 Upgradation of SCCM to the latest CU or current branch and pack from existing one Administrating of SCCM Infrastructure
    
  • Professional Attributes : Good Communication skills
    
  • Educational Qualification : BE or Equivalent
    
  • Additional Information : NA

15 years of full time education