Infrastructure Service Management Cloud Services Operations

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :Cloud Services Operations
• Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
• Management Level :11
• Work Experience :2.5-4 years
• Work location :Gurugram
• Must Have Skills :Infrastructure Service Management
• Good To Have Skills :Infrastructure Operations
• Job Requirements :
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  • Key Responsibilities : 1:Responsible for the delivery of, Incident, Problem, Change Configuration Management 2:Point of contact for the Clients, Service Delivery Managers and Delivery teams 3:Perform an operational Service Management hands on role including 4:Monitor,manage and prioritise all service aligned queues ensuring service levels are maintained and eliminating backlogs 5:Ensure processes are followed as defined 6:Point of Contact for driving Severity1 incidents including internal and client communication
    
  • Technical Experience : 1:Identify, investigate and resolve client Service Management issues eg ensuring quality of information in incident, change and problem records is high and issues are managed or escalated promptly 2:Participate in Client trainings, SRT and other internal/ external meetings as required 3:Escalate client issues and risks to the SM Client Lead in a timely fashion ensuring no impact to client delivery
    
  • Professional Attributes : 1:Resource should have good communication skill
    
  • Educational Qualification : Preferably BE
    
  • Additional Information : 1:Resource should have good Analytical skill 3:Resource should be ready to work 24/7

15 years of full time education