Unified Communication and Collaboration Operations

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• Project Role :
• Project Role Description :
• Management Level :10
• Work Experience :4-6 years
• Work location :Bengaluru
• Must Have Skills :Unified Communication and Collaboration Operations
• Good To Have Skills :Network Infrastructure
• Job Requirements :
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  • Key Responsibilities : 1: Manage the Incidents/Tasks and changes for the Voice Team 2:Coordinate with product and service vendors on Support Requests for problem diagnostics, log collection and problem resolution 3:Work towards resolution of incidents reported by users/monitoring tool - within SLA 4:Coordinate with product and service vendors on Support Requests for problem diagnostics, log collection and problem resolution 5:Create and publish Root Cause Analysis for Critical incidents
    
  • Technical Experience : Technical Experience : 1:Troubleshooting of issues related to products like - Unified Call Manager, Cisco Unity, Voice Gateway, Gatekeepers, Voice mail Server, IP phones , CUBE , soft phones , Analog gateways, UCCX, Recording solution Calabrio, Script management, Call Handler 2:Troubleshooting skills for Voice protocols like SIP, H323, MGCP, RTP 3:Knowledge on Telecom infrastructure protocols like ISDN and analog signaling 4:Plan and test Voice network software upgrade
    
  • Professional Attributes : 1 Ability to organize and plan work independently 2 Ability to work in a rapidly changing environment 3- : Good Communication Skills for interacting with US/UK Clients and team members
    
  • Educational Qualification : B tech

15 years of full time education