Unified Communication and Collaboration Operations Cloud Operations Administrator

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :Cloud Operations Administrator
• Project Role Description :Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments.
• Management Level :9
• Work Experience :6-8 years
• Work location :Bengaluru
• Must Have Skills :Unified Communication and Collaboration Operations
• Good To Have Skills :Cloud Infrastructure
• Job Requirements :
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  • Key Responsibilities : A:Accountable  - to Provide L2/L3 team end to end help Support, Outage Issues Troubleshooting bridge, Cisco Remote TAC ticket B:Monitor Auto Alerts in MAP/Ping Plotter /monitoring tools etc and alert the teams accordingly  and notify the group, daily checklist C:Accountable to handle avoid Multiple Ticket issues for same concern ticket Assignments to all lower teams D:Leading Escalation on any burning issues coming to project DL based on users concerns and key words/reminders/age of tickets
    
  • Technical Experience : A:Strong understanding of Detailed telephony Infra, VoIP signaling standards and telecommunications protocols B:Preferable some Hands-on experience on Telephony or Industry standard PBXs, CUCM C:Must know IPT, Call Center Technologies hands on experience - CUCM, UCCX, UCCE , Unity Voice Mail , Extension Mobility , SRST , CTI, CRM IVR Integration, Call routing , CVP, VXML, Cube, Dial peers , , Translation profile, QoS, V-Gateways, Network Basics, Expressway, Recordings ,Wallboard
    
  • Professional Attributes : 1 Must have Interpersonal skill, 2 Flexible working in the shift 3 Change, Problem , Patch management 4 Believe in team work , collaborations , positive outlook and attitude
    
  • Educational Qualification : 15 years of full time education

15 years of full time education