Service Delivery Cloud Services Operations

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
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• Project Role :Cloud Services Operations
• Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
• Management Level :8
• Work Experience :8-10 years
• Work location :Bengaluru
• Must Have Skills :Service Delivery
• Good To Have Skills :Microsoft 365,Microsoft Azure IaaS,Microsoft Dynamics 365 Operations Functional
• Job Requirements :
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  • Key Responsibilities : 1 Manage client relationships and delivery of services 2 Review and report on services to operational, management, and executive levels 3 Managing client expectations, and contract scope Capacity and cost management against solutioned effort and client requirements 4 Develop operational and leadership level relationships within existing and new accounts 5 Support client business changes while maintaining service levels and minimizing risk 6 Collaborate with client teams on operational and tacti
    
  • Technical Experience : 1 Technical / Professional certifications like ITIL, PMP, Agile, MS, and other related certifications 2 Training / work experience in any of the major Microsoft technologies eg M365, Azure, Dynamics, etc 3 Experience in Service Management best practices n techniques
    
  • Professional Attributes : Requires management experience and demonstration of a breadth of knowledge, skills and experience in Relationship, Contract Financial and People management Strong English communication skills required for communicating complex ideas
    
  • Educational Qualification : University degree required
    
  • Additional Information : 1 Must be willing to work in UK/US shifts 2 Experience managing service partner

15 years of full time education